Privacy Policy
Last updated 13 October 2026
This policy explains what Navyoga collects, why, who sees it and the choices you have. We have written it in plain language.
In short
- We collect what we need to run your classes: your account, an optional profile, your attendance and your payments.
- We never sell your information, and the app has no advertising.
- Students are never recorded. Class recordings capture only the teacher’s own camera, screen and microphone.
- You can delete your account yourself, in the app, at any time.
1. Who we are
This policy is from Navyoga Wellness LLP (“Navyoga”, “we”, “us”). It covers the Navyoga mobile app, the student web app and our website at navyogawellness.com.
It applies to everyone who visits, signs up, joins a class or buys a plan. By creating an account you confirm that you have read it. If you do not agree with it, please do not sign up.
2. Information you give us
Account
Your name, email address, phone number and password. We check your phone number with a one-time code sent to you on WhatsApp or by SMS. Your password is stored in scrambled form, so we cannot read it.
Profile (optional)
Your photo, age, gender, city, country, yoga experience, current level, areas of interest and health goals.
Health and safety details (optional)
Any medical conditions or injuries, your blood group and an emergency contact number. Share only what you are comfortable sharing. We use it so your teacher can guide you safely and reach someone if there is an emergency. You can change or remove it from your profile at any time.
Practice notes and goals
The notes you write after a class and the goals you set.
Messages to us
Emails, enquiries and WhatsApp messages you send to our team.
3. Information we collect as you use Navyoga
Classes and attendance
The live classes, workshops, events and courses you join, with dates and times, the recordings you watch, your practice streak and milestones, and referrals you make or use.
Payments
The plan you bought, the amount, date, order and payment IDs, and your invoices. Your card, UPI or net-banking details are entered with Razorpay (on the website) or Google Play (in the app). We never see or store them.
Device and technical details
Your IP address, browser or phone model, app version, a notification token so we can send you reminders, and error information when something goes wrong.
4. How we use your information
- To create your account, check your phone number and sign you in.
- To run live classes, recordings and courses, and to keep track of attendance and how long your plan lasts.
- To take payments, issue invoices and keep the records tax law requires.
- To send class reminders, plan reminders, sign-in codes and updates about your account.
- To keep you safe in class, using the health details you chose to share.
- To answer your questions and give support.
- To prevent misuse, including repeat free trials, and to keep Navyoga secure.
- To understand how the website and app are used so that we can improve them.
- To meet our legal and tax obligations.
We do not sell your personal information. The app has no advertising networks, and we do not use your information to show you ads.
5. Notifications, WhatsApp and SMS
Class reminders and the daily reminder are notifications on your phone. You can turn them off in your phone’s settings for Navyoga.
We send sign-in codes and account messages on WhatsApp or by SMS. We may also send class reminders and updates about Navyoga on WhatsApp. You can opt out of these at any time by using the unsubscribe option our messaging provider offers, by replying to the message, or by emailing us. Codes needed to sign in or to protect your account will still be sent.
6. Camera, microphone and other permissions
- Camera: so that your teacher can see your posture and help you in live classes, and to take a profile photo if you choose to. We encourage you to keep your camera on in class, and you decide when.
- Microphone: to speak in live classes if you turn it on.
- Notifications: to send class and plan reminders.
In a live class, your video and audio are sent live to your teacher and the class only while you have them on. Teachers can turn off a student’s video when appropriate. Navyoga does not record students’ camera, microphone or screen. Class recordings capture only the teacher’s own camera, screen and microphone.
You can switch any permission off in your phone’s settings. The app will still work, but live-class video and audio need the camera and microphone.
7. Who we share it with
We share information only when it is needed to run Navyoga, and only what each party needs:
Payment providers
Razorpay for website payments and Google Play for payments made in the app.
Messaging providers
The services that deliver our WhatsApp messages and SMS codes (currently AiSensy and MSG91). They receive your phone number and the message.
Hosting and storage
Cloud hosting and storage providers, currently Amazon Web Services, store our data, your profile photo and the class recordings. We may change providers in future, and we will choose ones that protect your information.
Website analytics
Google Analytics on navyogawellness.com, to see how the website is used.
Website chat assistant
Messages you type into the chat on our website are sent to an AI service so that it can reply. Please do not type health or payment details there.
Teachers and staff
Authorised Navyoga teachers and staff who need to see your name, attendance and health details to teach and support you.
Other students
In a live class, classmates can see your name and, if you turn them on, your video and audio.
Authorities and advisers
When the law requires it, to protect people’s safety or rights, or to our professional advisers under a duty of confidentiality.
Some of these providers may keep data on servers outside India. We choose providers who protect it.
8. Cookies and what we keep on your device
Our website uses cookies and similar tools to make pages work and to measure visits through Google Analytics. You can control cookies in your browser settings.
The app and the student web app store a sign-in token and a few settings on your device so that you stay logged in.
9. How long we keep it
We keep your information while your account is open. When you delete your account, we delete:
- Your name, email address and profile photo.
- The health and practice details in your profile.
- Your goals and practice notes.
- Notification settings on your devices.
We keep:
- Payment and invoice records, for as long as tax law requires.
- Your phone number, only to prevent repeat free trials.
- Class attendance records, without your name.
Any days left on an active plan are lost when your account is deleted.
10. Deleting your account
In the app, open Profile, tap Delete account, enter your password and confirm. Your account is deleted straight away and you are logged out.
If you cannot use the app, email us from your registered email address with your registered phone number. We will delete your account within 30 days.
11. Your rights
Under Indian law, including the Digital Personal Data Protection Act, 2023, you can:
- Ask what personal information we hold about you and get a summary of it.
- Ask us to correct information that is wrong or out of date.
- Ask us to erase your information, or withdraw your consent. Some features cannot work without the information they need.
- Name someone to exercise these rights for you if you die or cannot act yourself.
- Raise a complaint with us. If we cannot resolve it, you may approach the Data Protection Board of India where the law allows.
Email us to make a request. We reply within 30 days.
12. Security
Information travels between your device and our servers over secure connections. Passwords are stored in scrambled form, and only authorised people can reach personal information. No system is completely secure, so please keep your password private and tell us straight away if you think your account has been used by someone else.
13. Children
Navyoga is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we find that we have, we will delete the account. If you are a parent or guardian and think this has happened, please email us.
14. Changes to this policy
When we change this policy we will update the date at the top of this page. For important changes we will also tell you in the app or by email. If you keep using Navyoga after a change, you accept the updated policy.
15. Contact us
Questions, requests and complaints about your information go to the Navyoga support team, who handle them for Navyoga Wellness LLP.